Support

Contact

Replying directly to any email the Service sends reaches the same address. We review requests on business days and reply in the order received.

Common questions

The invitation link does not work
Invitation links expire seven days after they are issued. Ask the administrator who invited you to send a new one.

The invitation email never arrived
Check your spam folder first. If it is not there, the administrator can copy the invitation link from the members screen and send it to you directly. Addresses that previously bounced or reported a message as spam are blocked from further delivery — email support@calimeal.com and we will remove the block.

I am not satisfied with a generated meal plan
Generated plans are drafts and can be edited freely in the calendar. Editing, publishing, and printing do not consume generation credits.

Are allergen labels automatic?
Menus in the catalog come with suggested allergen information, but the dietitian confirms and finalizes it. Responsibility for legally required labeling rests with the user.

Account and data deletion

To delete your account and associated data, email support@calimeal.com. We act on the request without delay and reply with the outcome. See the Privacy Policy for details.